HERO Kraft Paper Shipping Mailers - Custom or Plain - 100% Recycled - from packs of 25
per unit
Tax included
Product Description
Send off your orders sustainably with HEROKRAFT paper mailers. These paper mailers are made with 100% recycled paper (post-consumer used) and are compostable AND curb side recyclable.
PRODUCTION TIMES - Please note, we are currently experiencing larger order volumes than usual. There may be an additional 2-5 business days on top of the lead-time below. If you need your order by a certain date - please let us know and if Rush Orders are available, we can give you more details.
Get them plain (ready to ship) or custom!
These paper shipping mailers can be custom printed in full colour (logos or photos) with a minimum order quantity of just 25 mailers. Simply select "YES - ADD MY LOGO" and upload your artwork. We'll send through a print proof and then print your full order. Printing times depend on the quantity ordered.
How to get custom HEROKRAFT paper mailers
1. Choose your size and quanity
2. Upload your high res logo/artwork (we require high res PDF or .ai files)
3. Purchase your mailers
4. OPTIONAL: Use this template to show us where you want your logo to be placed. Email it to us at hello@heropackaging.com.au
5. We will send you an approval via email
6. Once approved, your mailers will be placed be printed and shipped (This is usually a 5-7 business day turnaround)
Production Time:
Check out our latest custom-printing dispatch times here.
But are they water-proof, you ask? They are absolutely rain-resistant. Check out our video on Instagram to see the water-resistance in action!
Each of the mailers comes with a secret bottom gusset which gives the mailers much more extra space to put more products.
They are thick and sturdy and will withstand the bumps and throws of courier deliveries.
These HEROKRAFT mailers have no printing to keep a clean eco-friendly look.
These paper mailers come in 3 sizes:
- Small: 19 x 26cm
- Medium: 26.5 x 38cm
- Large: 36 x 44cm
SIZING NOTE: Sizes displayed are external dimensions. The internal width will be approximately 2cm less than the external dimensions. Please keep this in mind when purchasing to ensure your products fit.
Please note for custom orders: we can print in full colour (multiple colours in your artwork) but cannot print in white. Any white backgrounds in your artwork will not print. If your actual logo/text artwork is submitted in white, it will be converted to black for printing. If you have any issues uploading your artwork, you can place your order as usual including custom printing, leave a note on your order, and email the artwork to us separately at hello@heropackaging.com.au. If you need double sided printing, please email us for a quote.
FAQs
What exactly are they made from?
HEROPACKS are made from home-compostable materials, mainly corn starch and PBAT (a compostable ingredient which bonds the renewable ingredients together).
How do we compost them?
To compost them at home, it’s best to remove any labels, cut them up and place in your compost bin as “brown” materials. These will completely break down within 90-120 days in a home-compostable environment - sometimes even sooner!
These can also be sent to composting facilities to be properly broken down and composted. If you are in Australia, please CLICK HERE to find a composter near you. You can also ask your local council if they can provide a composting green bin for you. Another great option is to visit www.sharewaste.com to find a local home-composting enthusiast near you!
What happens if they end up in landfill?
Our goal is to ensure all our products are disposed of correctly. This means encouraging our business customers and consumers to not send any packaging to landfill. It's most important to help your customers home-compost our products to take full advantage of the environmental benefits. In a home-compost, HEROPACK mailers take 90 days to break down. As most landfills are deprived of oxygen, all materials ending up in landfill do not degrade as intended, including our compostable products. Due to the nature of the landfill process, this will add to methane production. If a landfill is exposed to oxygen, then our home-compostable materials with degrade much faster than other materials. In contrast, traditional plastic shipping mailers (including recycled plastic mailers) take 400 years or more to break down, and still release deadly methane gas into the atmosphere. The bottom line is that encouraging businesses and households to compost is on of the best solutions against fighting climate change.
How do your mailers compare to Australia Post (Auspost) mailer sizes?
Australia Post has the following sized mailers:
500g - 220x355mm
1kg - 265x385mm
3kg - 310x405mm
5kg - 435x510mm
The closest mailers we have are as follows:
500g - Use our Small-Medium mailer (220x340mm)
1kg - Use our Medium mailer (265x380mm)
3kg - Use our Medium (265x380mm) or Large (360x480mm)
5kg - Use our X Large (550x550mm)
When you purchase HEROPACKs, you are purchasing the mailers only (not the shipping). To pay for shipping, you will need to go to an Australia Post shop and get labels printed or if you use e-Parcel or Sendle, you can print and pay for labels at home. If you need any more information, head to our blog post - Check it out here!
What happens in water?
They are water resistant but if they are placed in water for a long time, they will break down there too. It takes much longer to break down in water because of the cooler temperatures.
How can I tell my customers about the compostable packaging?
If you place an order with us, you will receive a link to our Retailer Media Pack, including images and information sheets to send to your customers and/or display on your website.
Are the white strips covering the adhesive also compostable?
The white strips are not compostable at this stage, and are considered a soft plastic. This is because if a compostable material was used to cover the adhesive, it would not peel off effectively and would mean the mailer is unusable and not sealable. The best method of disposal for these white strips is using a commercial soft plastics recycling company by searching here, or using a Community Recycling Centre in NSW, Australia, which accept all recycling for free (search for similar organisations in other states). It's important to note that once mailers have been reused and are ready for final disposal, the white strips covering the adhesive have already been removed, leaving the compostable mailer ready for your customers to home or commercially compost.
Is the backing paper for your HEROLABELs compostable or recyclable?
What's the difference between compostable and biodegradable?
In short, a biodegradable product simply breaks down into smaller micro-plastics which still contaminate the environment. Certified home-compostable products break down as if they were never there, and can also be safely eaten by worms. Therefore, a compostable product is always more preferable over a biodegradable product.
Do your compostable mailers have a shelf life?
Where are your products made?
All of our HEROPACKs and HEROBUBBLEs are produced in China. There are good reasons for this and we would love to tell you! Head over to our Where Are They Made page for all the information.
Our boxes are made in Australia - they are FSC certified and 100% recycled.
Our accessories are made in USA, Germany and Australia.
REVIEWS
Shipping & Returns
Everything you need to know about dispatch, delivery, and our returns process.
General Shipping Information
Same-day dispatch for orders placed before 12pm AEST/AEDT on business days. All other orders ship the next business day. Holiday trading hours may differ — check our website for the latest.
Australia Post is currently delivering as normal. Choose Express Post at checkout if you need products quickly. Sydney customers also have same-day delivery options at checkout.
Some delivery delays may apply. Please allow extra time and check your tracking link before contacting us. Keep buffer stock on hand to avoid running out.
In-Stock (Ready to Ship) Orders
Orders placed before 12pm AEDT on a business day are dispatched same day. You'll receive a shipping confirmation with tracking details as soon as your order leaves our warehouse.
Our order system is highly automated — we cannot amend or change orders once placed under any circumstances. If you need to return mailers, please see our returns information below.
Unforeseen events such as natural disasters may impact dispatch times. Check our website for the most up-to-date information.
Custom Printed Orders
All custom orders begin with a PDF proof — allow 2–3 business days. Printing only starts after you approve the proof. All timings below are from proof approval.
* 300+ unit orders may be split across 2–3 deliveries. We'll always contact you when this applies.
| Print type | Quantity | Dispatch time |
|---|---|---|
| Basic Logo PrintingSample | Sample | 2–3 days |
| Full-Colour PrintingSample | Sample | 3–7 days |
| Basic Logo PrintingBulk orders | 25–100 units | 3–4 days |
| 250–500 units | 5–6 days | |
| 1,000+ units | 7–10 days | |
| Full-Colour PrintingBulk orders | 25–300 units | 7–10 days |
| 300+ units | Up to 20 days* |
* 300+ units may be split across 2–3 deliveries. Allow up to 20 business days for single-shipment 300+ orders.
| Order type | Quantity | Dispatch time |
|---|---|---|
| Printed Sample | Sample | 2–3 days |
| Bulk Printed Orders | 25–100 units | 3–4 days |
| 250–500 units | 5–6 days | |
| 1,000+ units | 7–10 days |
Australian Orders
Allow 2–8 business days after your order has been dispatched.
Allow 1–3 business days after dispatch. Select at checkout.
Select warehouse pick-up or same-day delivery options directly at checkout.
Unforeseen events may impact delivery times. Always check our website for the latest.
International Orders
Allow 5–20 days depending on your country. Estimated times display in checkout once your address is entered.
Allow 3–7 days to New Zealand, Canada, USA, UK, and other supported countries.
Orders shipped outside Australia are classified as imports in the destination country. You are responsible for paying any applicable import duties and taxes to clear customs.
The shipping carrier will contact you using your order details. If duties are not paid, the shipment will be diverted to commercial composting and cannot be returned. No refunds apply in these cases.
Returns Information
If you've purchased the wrong size or no longer need your mailers, you may be able to return them for store credit within 14 days of purchase. No change-of-mind returns are accepted after this period due to the shelf life of our mailers.
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1Contact us within 14 days of purchase. No returns accepted after this period under any circumstances.
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2Returns are subject to handling and restocking fees. The original shipping cost is also deducted from any store credit.
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3For custom orders not yet printed, a sampling/setup fee of $15–$50 will also be deducted from the credit.
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4Custom orders that have already been printed cannot be returned under any circumstances.
Sometimes things don't go to plan — and we'll always make it right. Resolutions can include product replacements, store credits, or refunds.
If you have a product issue, please contact us for instructions. We'll generally ask for photos or a short video of the issue to provide the fastest possible resolution.
Pre-Order Information
When a product is out of stock it may move to a pre-order listing. This will be clearly noted on the product page and in your order confirmation.
If you order a pre-order item alongside in-stock items, your entire order is held until pre-order stock is available. We cannot partially ship orders.
Tip: Place pre-order and in-stock items in separate orders to avoid delays.
You'll receive a shipping tracking notification as soon as your pre-order is dispatched. If you have questions, message us for assistance.
