Please note: Custom paper mailers and calico bags have a MOQ of only 25 pieces! These are printed in our warehouse in Sydney and can be shipped within 2 days.
Click here to order custom paper mailers.
Click here to order custom calico bags.
Unit price per
Say howdy to our new recycled padded paper mailer, HEROHEX Mailer!
The HEROHEX Mailer is perfect for sending anything that is fragile and needs that extra layer of protection. It is a great addition to our compostable padded mailer family.
It is the perfect eco friendly packaging for glass items, cosmetics, books and other small products.
Our HEROHEX Mailer is 100% recyclable and compostable. Our eco friendly paper mailers are made with recycled outer paper.
These eco friendly paper mailers don't have a shelf life. Please keep them in a cool and dry location to ensure the adhesive doesn't melt.
SIZING NOTE: Sizes displayed are external dimensions. The internal width will be approximately 2cm less than the external dimensions. Please keep this in mind when purchasing to ensure your products fit. If you need to test them out first, please purchase our padded mailer sample pack.
New Small-Medium size (21.5cm x 28cm): please note this size only has a 45mm flap and single adhesive strip. If you need more information, you can order a sample to test.
Printing times depend on the quantity ordered.
Production Time:
Check out our latest custom-printing dispatch times here.
Please note for custom orders: we can print in full colour (multiple colours in your artwork) but cannot print in white. There may be slight variations on the printing including sizing and colours. Any white backgrounds in your artwork will not print. If your actual logo/text artwork is submitted in white, it will be converted to black for printing. If you have any issues uploading your artwork, you can place your order as usual including custom printing, leave a note on your order, and email the artwork to us separately at hello@heropackaging.com.au. If you need double sided printing, please email us for a quote.
Dispatch Times - In-Stock Products
Dispatch Times - Custom Printed Orders
Delivery Times & Information - Australia
Delivery Times & Information - International
WAREHOUSE STATUS: SHIPPING AS NORMAL
DISPATCH TIMES:
SAME-DAY DISPATCH BEFORE 12PM AEST/AEDT on business days (holiday trading hours may differ).
All orders are shipped the next business day (holiday trading hours may differ).
AUSTRALIA: Australia Post is currently delivering as normal, but please choose Express Post in checkout if you need products quickly. Take note of the estimated delivery times in checkout. For Sydney-based customers, we also have same-day delivery options in checkout.
INTERNATIONAL (outside Australia):
There may be some delivery delays for non-Australian orders. Please allow more time for your order to arrive and check your tracking link for the latest information before contacting us. Take note of the estimated delivery times in checkout. If in doubt, contact the shipping carrier directly to obtain further information. When ordering mailers, it's best to keep additional buffer stock to avoid running out.
Contact us for urgent orders: If you are in urgent need of compostable mailers, we can provide a separate shipping quote for non-Australian orders using other shipping carriers such as DHL Express who will be delivering faster than our usual carriers. Please contact us if this is an option for you and we can assist.
Delivery times: In general, please allow 2-8 business days (standard shipping) and 1-3 business days (express shipping) for delivery once your order has been shipped. For Sydney Metro customers, we do also offer warehouse pick-up and have same-day shipping options on our website. Please note that unforeseen events such as natural disasters can impact delivery times. Check our website for the most up to date information.
Delivery times: In general, please allow 5-20 business days for delivery once your order has been shipped. Delivery times vary from country to country and rely on the central postal services in the recipient country. Please note that unforeseen events such as natural disasters can impact delivery times. Check our website for the most up to date information.
Import duties: Orders placed outside of Australia will be classed as an import in the recipient country. As such, you will need to pay the associated import duties and taxes required to clear customs in your country. The shipping carrier assigned to your shipment will contact you using the details on your order when placed. If import duties are not paid by the recipient as required, the shipment will be diverted to commercial composting facilities for disposal and cannot be returned. No refunds will apply in these cases either.
Change of mind: If you have purchased the wrong size, or no longer need your mailers, you may be able to return them for a store credit within 14 days of purchase. Due to the renewable ingredients used and shelf life of our mailers, no change-of-mind returns can be accepted under any circumstances after this period. We have a strict returns process to ensure all returns are received correctly and can be re-sold to other customers. Change of mind returns are also subject to handling and restocking fees and the original shipping cost being deducted from any store credit. For custom orders which have not been printed yet, a sampling/setup fee between $15-$50 will also be deducted from any change of mind returns for custom orders. If a custom order has already been printed, no change of mind returns will be accepted. If you need to return your product(s), please contact us for further instructions.
Occasionally, our products could be out of stock and move to a pre-order listing. This will be noted when purchasing the products and will also be noted in your order confirmation alongside any pre-order items.
No Split Shipments: Please note that if pre-order items are purchased together with regular items which are in stock, the entire order will be on hold until the pre-order stock is available for shipping (we cannot partially ship orders). If you wish to place a pre-order as well as purchase available items, it's best to purchase separately to avoid delays in shipping your order.
You will receive a shipping tracking notification as soon as your order has been dispatched. If you have any questions, please message us for assistance.
HEROPACKS are made from home-compostable materials, mainly corn starch and PBAT (a compostable ingredient which bonds the renewable ingredients together).
To compost them at home, it’s best to remove any labels, cut them up and place in your compost bin as “brown” materials. These will completely break down within 90-120 days in a home-compostable environment - sometimes even sooner!
These can also be sent to composting facilities to be properly broken down and composted. If you are in Australia, please CLICK HERE to find a composter near you. You can also ask your local council if they can provide a composting green bin for you. Another great option is to visit www.sharewaste.com to find a local home-composting enthusiast near you!
Our goal is to ensure all our products are disposed of correctly. This means encouraging our business customers and consumers to not send any packaging to landfill. It's most important to help your customers home-compost our products to take full advantage of the environmental benefits. In a home-compost, HEROPACK mailers take 90 days to break down. As most landfills are deprived of oxygen, all materials ending up in landfill do not degrade as intended, including our compostable products. Due to the nature of the landfill process, this will add to methane production. If a landfill is exposed to oxygen, then our home-compostable materials with degrade much faster than other materials. In contrast, traditional plastic shipping mailers (including recycled plastic mailers) take 400 years or more to break down, and still release deadly methane gas into the atmosphere. The bottom line is that encouraging businesses and households to compost is on of the best solutions against fighting climate change.
Australia Post has the following sized mailers:
500g - 220x355mm
1kg - 265x385mm
3kg - 310x405mm
5kg - 435x510mm
The closest mailers we have are as follows:
500g - Use our Small-Medium mailer (220x340mm)
1kg - Use our Medium mailer (265x380mm)
3kg - Use our Medium (265x380mm) or Large (360x480mm)
5kg - Use our X Large (550x550mm)
When you purchase HEROPACKs, you are purchasing the mailers only (not the shipping). To pay for shipping, you will need to go to an Australia Post shop and get labels printed or if you use e-Parcel or Sendle, you can print and pay for labels at home. If you need any more information, head to our blog post - Check it out here!
They are water resistant but if they are placed in water for a long time, they will break down there too. It takes much longer to break down in water because of the cooler temperatures.
If you place an order with us, you will receive a link to our Retailer Media Pack, including images and information sheets to send to your customers and/or display on your website.
The white strips are not compostable at this stage, and are considered a soft plastic. This is because if a compostable material was used to cover the adhesive, it would not peel off effectively and would mean the mailer is unusable and not sealable. The best method of disposal for these white strips is using a commercial soft plastics recycling company by searching here, or using a Community Recycling Centre in NSW, Australia, which accept all recycling for free (search for similar organisations in other states). It's important to note that once mailers have been reused and are ready for final disposal, the white strips covering the adhesive have already been removed, leaving the compostable mailer ready for your customers to home or commercially compost.
In short, a biodegradable product simply breaks down into smaller micro-plastics which still contaminate the environment. Certified home-compostable products break down as if they were never there, and can also be safely eaten by worms. Therefore, a compostable product is always more preferable over a biodegradable product.
All of our HEROPACKs and HEROBUBBLEs are produced in China. There are good reasons for this and we would love to tell you! Head over to our Where Are They Made page for all the information.
Our boxes are made in Australia - they are FSC certified and 100% recycled.
Our accessories are made in USA, Germany and Australia.
Please note: Custom paper mailers and calico bags have a MOQ of only 25 pieces! These are printed in our warehouse in Sydney and can be shipped within 2 days.
Click here to order custom paper mailers.
Click here to order custom calico bags.
We have a price-beat guarantee* (conditions apply). If you receive a lower price on like-for-like mailers, we will beat it by 5%. Please also note that home-compostable shipping mailers are specially designed to disappear! They have a shelf life of 9-12 months. When ordering custom mailers, they will need to be used up within this timeframe.
Our versatile mailers are durable, stylish, and easy for mail shipments. They look fantastic in different colour options and can be used for e-commerce product packaging, subscription boxes, or gift boxes. We give you a wide range of custom mailers that will fit your brand and amaze customers.
Branding is an integral part of any business. Your brand visuals need to be consistent to gain credibility, improve the brand image, and gain recognition.
We are all about customisation, but we offer some off-the-shelf colour options as well.
We can cater to any colour needs you might need via our customisation options. Get in touch with us via our enquiry form above, and we will provide.
At Hero Packaging, we offer HD printing services that are the latest digital technology for printing. All of our designs are applied in a single, clear step. All your custom packaging will look amazing and impress your customers.
Compared to traditional technologies, our processes offer higher accuracy and speed. At the same time, we offer our services at affordable prices.
We are reliable partners that bring competitive prices and high-quality products. Here are the main reasons why so many e-commerce companies work with us.
We can deliver your custom shipping bags anywhere in Australia. No matter what kind of design you need, we have the tools to execute them to perfection. If you have special edition products coming out, we can adjust your artwork to showcase their significance.
Our HD prints give a fantastic, slick, and luxurious look. The packaging of your products needs to tell what’s inside. When customers buy your products, they will feel like members of an exclusive club.
We understand that our customers want to see how our products look, check their quality, and see what they are getting for their money. Before we do a full product line, you can Test our samples. Be creative and tell us what you want. We will send samples in a couple of workdays.
Check our offers and design your unique product packaging..
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