An amazingly convenient and fast direct thermal printer that can help you print labels like the packaging boss we know you are! Equipped with USB AND Bluetooth functionality (for printing from mobile or tablet), the HERO PRINTER is your new packaging BFF.
For so long we have been asked which is the best direct thermal label printer in Australia, and so we created our own! It took us months to perfect, but it’s officially the best in the market (according to us).
What is direct thermal, you ask? It means this printer requires no ink or toner! Save on hundreds of dollars on ink costs over the lifetime of the printer.
This printer works seamlessly with HEROLABEL rolls.
WAREHOUSE: We're shipping orders the next business day as usual.
OFFICE: The Hero Packaging office is back open for 2022!
AUSTRALIA: Australia Post is currently experiencing some delays in parts of their network due to COVID-19 and high parcel volumes.Please order ahead and choose Express Post in checkout if you need products quickly.
INTERNATIONAL (outside Australia): Some delays, depending on COVID-19 outbreaks in destination country.
There may be delivery delays for non-Australian orders. Please allow more time for your order to arrive and check your tracking link for the latest information before contacting us. If in doubt, contact the shipping carrier directly to obtain further information. When ordering mailers, it's best to keep additional buffer stock to avoid running out during this time.
Contact us for urgent orders: If you are in urgent need of compostable mailers, we can provide a separate shipping quote for non-Australian orders using other shipping carriers who may be delivering faster than our usual carriers. Please contact us if this is an option for you and we can assist.
Hero ships orders the next business day! You will receive a shipping confirmation with your tracking details once the order has been shipped. Our order system is highly automated, which means we cannot amend or change orders once placed under any circumstances. However, if you need to return mailers, please review our returns information below. Please note that unforeseen events such as natural disasters can impact dispatch times. Check our website for the most up to date information.
Delivery times: In general, please allow 2-8 business days (standard shipping) and 1-3 business days (express shipping) for delivery once your order has been shipped. Please note that unforeseen events such as natural disasters can impact delivery times. Check our website for the most up to date information.
Delivery times: In general, please allow 5-20 business days for delivery once your order has been shipped. Delivery times vary from country to country and rely on the central postal services in the recipient country. Please note that unforeseen events such as natural disasters can impact delivery times. Check our website for the most up to date information.
Import duties: Orders placed outside of Australia will be classed as an import in the recipient country. As such, you will need to pay the associated import duties and taxes required to clear customs in your country. The shipping carrier assigned to your shipment will contact you using the details on your order when placed. If import duties are not paid by the recipient as required, the shipment will be diverted to commercial composting facilities for disposal and cannot be returned. No refunds will apply in these cases either.
Change of mind: If you have purchased the wrong size, or no longer need your mailers, you may be able to return them for a store credit within 14 days of purchase. Due to the renewable ingredients used and shelf life of our mailers, no change-of-mind returns can be accepted under any circumstances after this period. We have a strict returns process to ensure all returns are received correctly and can be re-sold to other customers. Change of mind returns are also subject to handling and restocking fees and the original shipping cost being deducted from any store credit. If you need to return your mailers, please contact us for further instructions.
Product issues: Sometimes things don't go to plan. Rest assured we will ensure a fast resolution which can include product replacements, store credits and refunds. If you have any product issues whatsoever, pleasecontact us for further instructions. Generally, we will request photos or a video of any issues to help provide the fastest resolution.
Occasionally, our mailers could be out of stock and move to a pre-order listing. This will be noted when purchasing the mailers and will also be noted in your order confirmation alongside any pre-order items.
No Split Shipments: Please note that if pre-order items are purchased together with regular items which are in stock, the entire order will be on hold until the pre-order stock is available for shipping (we cannot partially ship orders). If you wish to place a pre-order as well as purchase available items, it's best to purchase separately to avoid delays in shipping your order.
You will receive a shipping tracking notification as soon as your order has been dispatched. If you have any questions, please message us for assistance.
Yes, the HERO Printer is a direct thermal printer, which means no ink or toner! Direct thermal printing uses heat-sensitive media that blackens when it passes under the thermal printhead, while thermal transfer printing uses a heated ribbon to produce durable, long-lasting printing on labels.
Does it work with Windows and Mac?
Yes, the HERO Printer works on both Mac and Windows. Drivers can be downloaded using these links:
Need more help after following the below instructions? Simply contact us and we can assist!
TO INSTALL ON WINDOWS:
Download and install the driver.
Please note, to install the Windows driver, you may need to temporarily disable Windows virus protection, then turn back on after installing the driver. Follow these steps:
Select Start > Settings > Update & Security > Windows Security > Virus & threat protection > Manage settings (or Virus & threat protection settings in previous versions of Windows 10).
Switch Real-time protection to Off. Note that scheduled scans will continue to run. However, files that are downloaded or installed will not be scanned until the next scheduled scan.
Once the driver is installed, continue with the following steps:
The HXD840-PRO printer should now appear in your available list of printers. Select the printer and click Preferences.
Select Paper Name > 100mm x 150mm as shown:
Then click Advanced
Select Print Density > Set Print Density > Density: 1
Select Print Speed > Set Print Speed > Speed: 1
These Print Density and Print Speed settings can be tested and changed as needed to achieve the ideal print tailored to your shipping label.
Click OK until you get back to the Print screen.
Click Print and your labels should be printing!
TO INSTALL ON MAC:
Once you've already downloaded and installed the driver for Mac, then you will also need to go to System > Preferences > Printers & Scanners. Then click the + icon and add the HXD840-PRO printer from the menu which pops up:
After this, please open your shipping label PDF file (ensure this file is an A6 or 100x150mm sized file, not an A4 file) and click Print. Select the HXD840-PRO printer and ensure the settings look like this:
Then click the drop-down which says "Layout" and select "Printer Features" and ensure the settings look like this:
Then click "Print" and your labels should print now!
Does it have bluetooth?
Yes, the HERO Printer has Bluetooth capabilities as well as USB! Please note that Bluetooth only works when printing from Apple or Android mobile devices such as phones or tablets/iPads. Laptop and desktop computers need to be printed using the USB cable supplied.
To print using Bluetooth:
Go to the App Store or Google play and search for “ThermalPrint”.
Download the app.
Once open, click the printer icon in the top right corner and select the printer model HXD840-PRO.
The printer should now be connected.
In the app, go to Printer Settings and select the printer model HXD840-Pro.
Now go to your phone's file browser.
Find your shipping label file in your phone's file browser and tap the 'share' icon.
Select the ThermalPrint app.
Your label file is now accessible through the ThermalPrint app.
You can now select PDF files to print shipping labels.
Which couriers does it work with?
The HERO printer works with all couriers, including Australia Post, Sendle, Shippit, Starshipit, TNT, DHL and more. Some settings may need to be adjusted.
Please note regarding Australia Post international shipments: international express shipments can be printed on the Hero Printer using standard sized A6 (100x150mm) labels like our HEROLABELs. However, economy and standard international shipments can only be printed using A4 printers, and this is a limitation from Australia Post.
Does it integrate with my website?
Yes, this HERO printer will work with Shopify, Wix, WooCommerce, Etsy and any other website platform. You just need the ability to generate shipping labels from within your website platform. For example, Shopify allows all customers to create Sendle shipments. Please ensure you have the ability to create shipping labels from your website.
Does it work on tablets and other devices?
Yes, the HERO printer has an app for iPads and Samsung devices.
Which labels does it work with?
The HERO printer works with labels with a maximum width of 100mm. We use 149x100mm labels (standard shipping labels).
The labels can be on rolls or stacked.
Is it DYMO compatible?
We have not tested DYMO labels on our printer. Our Compostable HEROLABELs work perfectly on this printer.
Do barcodes and QR codes print clearly?
Yes, barcodes and QR codes can be printed clearly, but you will need to test and adjust settings to ensure it's perfect.
Are HEROLABEL rolls sold separately?
Yes, HEROLABEL rolls are sold separately on our website under Accessories.
Are your labels Biodegradable?
Our HEROLABELs are compostable!
Advanced Tech Support (needed when instructed by Hero Tech Support ONLY):
We have a price-beat guarantee (conditions apply). If you receive a lower price on like-for-like mailers, we will beat it by 5%.
Our versatile mailers are durable, stylish, and easy for mail shipments. They look fantastic in different colour options and can be used for e-commerce product packaging, subscription boxes, or gift boxes. We give you a wide range of custom mailers that will fit your brand and amaze customers.
Wide Range of Color Options
Branding is an integral part of any business. Your brand visuals need to be consistent to gain credibility, improve the brand image, and gain recognition.
We are all about customisation, but here are some off-the-shelf colour options that we offer:
We can cater to any colour needs you might need via our customisation options. Get in touch with us via our enquiry form for customisation here, and we will provide.
The Future of Custom Packaging
At Hero Packaging, we offer HD printing services that are the latest digital technology for printing. All of our designs are applied in a single, clear step. All your custom packaging will look amazing and impress your customers.
Compared to traditional technologies, our processes offer higher accuracy and speed. At the same time, we offer our services at affordable prices.
Benefits of Our Custom Mailers
We are reliable partners that bring competitive prices and high-quality products. Here are the main reasons why so many e-commerce companies work with us.
We are Flexible
We can deliver your custom shipping bags anywhere in Australia. No matter what kind of design you need, we have the tools to execute them to perfection. If you have special edition products coming out, we can adjust your artwork to showcase their significance.
Our Products are Slick and Luxurious
Our HD prints give a fantastic, slick, and luxurious look. The packaging of your products needs to tell what’s inside. When customers buy your products, they will feel like members of an exclusive club.
No matter how simple or complex your artwork is, we can deliver. Our high-precision imagery gives fantastic quality and will make your designs shine. Proudly supporting the not-for-profit organisation Greenfleet and committed to a greener environment, Hero packaging only provides 100% compostable mailers.
Test Our Samples
We understand that our customers want to see how our products look, check their quality, and see what they are getting for their money. Before we do a full product line, we can do as many sample mailer packs as you want. Be creative and tell us what you want. We will send samples in a couple of workdays.
I love my new Hero Printer! It was easy to install on my Mac, the perfect size to fit on my desk, prints my shipping labels from Aust Post and Sendle with ease and they are compostable! Everything about this printer brings a smile to my face 😀
Liz (Melbourne, Victoria, Australia)
Love this printer! Easy to install and operate.
The only downside is no wifi connectivity meaning I have to take my computer (Mac) into another room to plug it each time I need to print a label.
Apart from that its awesome!
S. (Botany, New South Wales, Australia)
Loving the Hero Printer!
The set up along with the video made it so easy for tech-challenged person like myself. It's small and compact size, along with the a whole role that comes with your first order has made the whole experience that much more easy. Of course love the fact the label is also compostable as it is! Love using Hero products for AïANA and helping us achieve our own sustainability goals.
Shenae L. (Perth, Western Australia, Australia)
Shenae Lange order
So happy with the products I received thankyou so much :)
Angie W. (Brisbane, Queensland, Australia)
Amazing products and amazing company
Recently purchased compostable mailers, thermal printer and compostable shipping labels. So easy to set-up and use. Hassle-free fast economical printing, all while doing our thing for the environment, what's not to love!!