Custom Serviettes/Napkins
per unit
Tax included
Product Description
The cutest branded moment comes in the form of our custom serviettes/napkins. Our custom branded serviettes are logo-printed locally in Sydney on premium 2 or 3 ply paper, a gorgeous brand touchpoint for events, dinners, and brand activations.
Why Hero Serviettes
Every detail, branded.
From the morning coffee run event to the black-tie gala, branded serviettes do the work of putting your name in front of influencers, customers and attendees.
Product Specifications
Built to impress at every table.
| Material | Premium soft paper: 2 ply or 3 ply |
| Folded Size | 240mm × 240mm |
| Open Size | Approx. 480mm × 480mm |
| Print Type | Logo print (1 position) |
| Print Method | High-quality digital print |
| Colours | Full colour logo reproduction |
| Minimum Order | 10 units |
| Artwork Formats | SVG, AI, PDF |
| Made | Locally in Sydney, Australia |
| Proof Turnaround | 2–3 business days |
| Production Time | 5–7 business days after proof approval |
| Shipping | Standard 3–7 days · Express 1–3 days |
The Process
From checkout to doorstep.
FAQs
Your questions, answered.
Why logo-only printing?
We prefer logo-only printing because it's kinder to the environment: less ink, less waste, and it actually tends to look cleaner and more premium. Your logo stands out beautifully against the paper without competing with a full-colour background.
What file formats do you accept for artwork?
We accept SVG, AI, and PDF files. These vector formats ensure your logo prints crisp and sharp at any size. If you're unsure whether your file is suitable, just send it through and our team will advise.
Can I see a proof before production begins?
Absolutely - every order includes a proof, no exceptions. You'll receive it within 2–3 business days of placing your order. We'll also send you a photo of your actual serviettes before production begins, so you can see exactly how they'll look. Nothing goes to print without your sign-off.
Can I order a sample first?
Yes, you can order a sample for $20 and this will be sent to you. It's a great way to feel the paper weight and print quality in person before committing to a larger run. Alternatively, we do send a PDF proof and a photo before we print, in case you don't want a printed sample.
Do you offer discounts for larger orders?
Yes, the price per unit drops automatically as you increase your quantity. You'll see the updated price per unit reflected as you adjust your order quantity at checkout.
FAQS
REVIEWS
Shipping & Returns
Everything you need to know about dispatch, delivery, and our returns process.
General Shipping Information
Same-day dispatch for orders placed before 12pm AEST/AEDT on business days. All other orders ship the next business day. Holiday trading hours may differ — check our website for the latest.
Australia Post is currently delivering as normal. Choose Express Post at checkout if you need products quickly. Sydney customers also have same-day delivery options at checkout.
Some delivery delays may apply. Please allow extra time and check your tracking link before contacting us. Keep buffer stock on hand to avoid running out.
In-Stock (Ready to Ship) Orders
Orders placed before 12pm AEDT on a business day are dispatched same day. You'll receive a shipping confirmation with tracking details as soon as your order leaves our warehouse.
Our order system is highly automated — we cannot amend or change orders once placed under any circumstances. If you need to return mailers, please see our returns information below.
Unforeseen events such as natural disasters may impact dispatch times. Check our website for the most up-to-date information.
Custom Printed Orders
All custom orders begin with a PDF proof — allow 2–3 business days. Printing only starts after you approve the proof. All timings below are from proof approval.
* 300+ unit orders may be split across 2–3 deliveries. We'll always contact you when this applies.
| Print type | Quantity | Dispatch time |
|---|---|---|
| Basic Logo PrintingSample | Sample | 2–3 days |
| Full-Colour PrintingSample | Sample | 3–7 days |
| Basic Logo PrintingBulk orders | 25–100 units | 3–4 days |
| 250–500 units | 5–6 days | |
| 1,000+ units | 7–10 days | |
| Full-Colour PrintingBulk orders | 25–300 units | 7–10 days |
| 300+ units | Up to 20 days* |
* 300+ units may be split across 2–3 deliveries. Allow up to 20 business days for single-shipment 300+ orders.
| Order type | Quantity | Dispatch time |
|---|---|---|
| Printed Sample | Sample | 2–3 days |
| Bulk Printed Orders | 25–100 units | 3–4 days |
| 250–500 units | 5–6 days | |
| 1,000+ units | 7–10 days |
Australian Orders
Allow 2–8 business days after your order has been dispatched.
Allow 1–3 business days after dispatch. Select at checkout.
Select warehouse pick-up or same-day delivery options directly at checkout.
Unforeseen events may impact delivery times. Always check our website for the latest.
International Orders
Allow 5–20 days depending on your country. Estimated times display in checkout once your address is entered.
Allow 3–7 days to New Zealand, Canada, USA, UK, and other supported countries.
Orders shipped outside Australia are classified as imports in the destination country. You are responsible for paying any applicable import duties and taxes to clear customs.
The shipping carrier will contact you using your order details. If duties are not paid, the shipment will be diverted to commercial composting and cannot be returned. No refunds apply in these cases.
Returns Information
If you've purchased the wrong size or no longer need your mailers, you may be able to return them for store credit within 14 days of purchase. No change-of-mind returns are accepted after this period due to the shelf life of our mailers.
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1Contact us within 14 days of purchase. No returns accepted after this period under any circumstances.
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2Returns are subject to handling and restocking fees. The original shipping cost is also deducted from any store credit.
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3For custom orders not yet printed, a sampling/setup fee of $15–$50 will also be deducted from the credit.
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4Custom orders that have already been printed cannot be returned under any circumstances.
Sometimes things don't go to plan — and we'll always make it right. Resolutions can include product replacements, store credits, or refunds.
If you have a product issue, please contact us for instructions. We'll generally ask for photos or a short video of the issue to provide the fastest possible resolution.
Pre-Order Information
When a product is out of stock it may move to a pre-order listing. This will be clearly noted on the product page and in your order confirmation.
If you order a pre-order item alongside in-stock items, your entire order is held until pre-order stock is available. We cannot partially ship orders.
Tip: Place pre-order and in-stock items in separate orders to avoid delays.
You'll receive a shipping tracking notification as soon as your pre-order is dispatched. If you have questions, message us for assistance.
